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Passenger GSA Manager

CÔNG TY CỔ PHẦN ITL AVIATION LOGISTICS
Updated: 22/12/2025

Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm
  • CLB thể thao

Job requirement

WHAT YOU'LL DO:

1- Network for business development

  • Network and Manage relationship with Airlines Principle, Customers, Authorities, related Service providers. with Airlines Principle.
  • Relationship with oversea partners.
  • Engagement with Exhibitions, Fair, Symposium… relating to industry

2-Management:

  • Management over sales teams, reservation team
  • Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e-mail
  • Relationship with key customer accounts.

3- Customer Satisfaction:

  • Manage relationship with Airlines Principle, Customers, Authorities, related Service providers.
  • Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e-mail
  • Guidance for proper dealing with customers in terms of irregularities
  • Enhance ITL DNA “Extreme Good Will” by its Example and communication.

4- Operation Excellence:

  • Set up SOP – monitoring – Measuring (by quantitative & qualitative) and proper involvement.
  • Deployment and monitoring the compliance towards Policies of Airlines Principles, Laws, ITL
  • Initiatives for operational efficiency, minimizing the costs.

Job requirement

  • Having 5 years and above industry experience.
  • Experience in Airlines sales office, Passenger GSA,…
  • Aviation bachelor’s degree will be an advantage.
  • Fluent in English (4 skills).
  • Extroversion & Communication.
  • Strong communication and customer focus.
  • Ability to work independently and as part of a team.
  • Positive attitude and a willingness to learn.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

CÔNG TY CỔ PHẦN ITL AVIATION LOGISTICS

https://itlvn.com/

52 Trường Sơn, Phường 2, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam

Passenger GSA Manager

CÔNG TY CỔ PHẦN ITL AVIATION LOGISTICS