Partner Relations Manager

Get to know our Team:

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Get to know the Role:

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The day-to-day activities:

- Work closely with Head of Vertical Operations and Head of Strategic Project to define business operations strategy and grow through brand and relationship building activities

- Developing strategy and local/regional customer-centric initiatives to retain and provide better experience for our driver partners.

- Preparing budgets and cascading down the plan to the team, breaking them down into actionable steps with proper project management

- Overseeing operations of 4 main support function for verticals namely: Communications, Events, Training and Operational Support.

➢ Communications: Oversee end-to-end process of driver partners’ communications and engage drivers actively and effectively through different channels by ensuring clear message

➢ Training: Educate driver partners through both online and offline channels on various content to improve customer service quality so that they could earn higher income and better productivity

➢ Events: Propose and organize engagement gathering, focus group discussion, to win mind share and improve partner loyalty

➢ Operational Support: Provide driver partners with all types of support to retain them and make them happy

- Proactively work with both local and regional teams to craft, share and implement best practices, efficiently using common resources

- Assist with roll out of new product features on app platform through digital channels

- Manage partner development and productivity, constantly identify and tackle problem areas for partners, engage and improve partner loyalty

- Work with key internal and external stakeholders to ensure smooth operations and do whatever it takes to get the work done with strong discipline


The must haves:

- Excellent leadership, management, problem-solving, negotiations, interpersonal, and communications skills

- Passionate about social mission and making a positive impact in emerging markets

- Able to initiate and maintain strong relationships with relevant industry partners, suppliers and contractors

- Go-getter and motivated leader who is able to get things done and being result-oriented. One who is willing to both lead at high level and be hands-on as needed and proactively assume responsibilities and ownership

- Ability to work independently and deal effectively with complex, changing, and ambiguous environments

- Deep understanding of a winning team’s DNA; track-record of building well-rounded teams