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Partner Quality Associate

Grab Vietnam
Ngày cập nhật: 12/03/2019

Thông tin tuyển dụng

Mô tả công việc

Get to know our Team:

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Get to know the Role:

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The day-to-day activities:

  • Monitor Fraud driver flagged daily and weekly basic by UT team (Fraud, Toll,Self booking, toll and fare abuse, DVDD automate message)
  • Oversee Appeal reason, remark and high cancellation case
  • Educate and communicate in daily and weekly basis to dax, comms action as batch/individual (SMS/LP)
  • Monitor Payout (Promo Reimburse) flagged by CE team which inbound by Dax after trip
  • Handling wing top up issue where dax in bound to CE and CE flagged in Wing Top up issue daily, be the PIC for cash top up
  • Review report from regional on quality in line with Regional Quality Framework and take action base on the threshold
  • Checking fraud for any eligible selection driver profile base on campaign (such as DRP, Incentive scheme, event,etc..)
  • Solves Zendesk ticket daily and monitor flag trips
  • Keep update and inform to relevant personnel on QC related update
  • Design flow/ SOP on QC related tasks



The must haves:

  • A Bachelor’s degree with outstanding academic performance, or equivalent
  • Strong knowledge of high end technology
  • Strong interpersonal and communication skill
  • Be a flexible person
  • Able to handle multi-tasking
  • Be a great problem solver

Giới thiệu về công ty

Grab Vietnam