Reporting to the Partner Operations lead, you will be responsible for:
- Support commercial and operational excellence of Grab express Partners from end to end process
- Support and monitor the daily issue to every partner.
- Partnering with Driver operation teams to problem solve issues with current service providers
- Control the SLA and manage the partner support team to provide the fast service level.
- Training the team and updates to internal and external teams
Job requirements
In order to succeed in the role, you should ideally have:
- 2+ years' experience in customer service, operation, logistics, sale…
- Demonstrated strong project management skills including ability to collaborate with multi-functional stakeholders
- Ability to work on tasks independently without a lot of guidance
- Entrepreneurial attitude to quickly dive deep into content to determine root causes of problems and implement scalable solutions
- Excellent written and oral skills, strong organizational communication skills
