IN YOUR ROLE AS A LEAD, YOU WILL:
- Be overall responsible for a team looking at driver quality, engagement & support
- Training of new partners
- Enforcement & education of partners who breach GrabCar’s code of conduct
- Plan & create programmes to improve service standards of Grab Car partners
- Evaluate economic and strategic costs/benefits of driver incentive programs and work with management to execute those strategies
- Manages and develop partner loyalty budget program
- Lead partner engagement efforts (e.g. planning & executing events)
- Resolving disputes, conflicts and incidents involving driver-partners
- Report to Manager on daily performance
AS OUR IDEAL CANDIDATE, YOU HAVE:
- At least 2 years’ experience in leading a team and at least 2 years working experience in marketing communications/loyalty/customer experience
- Excellent communication, presentation and interpersonal skills
- Data driven decision making mentality and sound business judgment through strong analytical thinking
- Process oriented background, with high attention to detail
- A start-up attitude – willing to work hard to get things done
- Proficient in Microsoft Office
- Degree in Marketing or Business disciplines preferred
