Outreach & Community Program Manager

a. Identify, engage and manage potential community and data sources for map development, from partner, customer or public,

b. Working together with the country lead across region for the action plan and community engagement process,

c. Manage the important map partner of Grab and frequently communicate with them by develop a best communication and engagement plan,

d. Maintain and deliver the targeted data based on community input,

e. Set, plan and implement social media and communication campaigns and strategies,

f. Provide engaging text, image and video content for all social media and professional,

g. Optimize sourcing procedures to attain maximum efficiency,

h. Cooperate with stakeholders to guarantee agreement on terms and processes,

i. Research and anticipate shifts in the negotiating power of suppliers,

j. Perform cost and scenario analysis, and benchmarking,

k. Respond to customers in a timely manner,

l. Monitor, track and report on feedback and online reviews,

m. Organize and manage events to boost brand awareness,

n. Coordinate with Marketing, PR and Communications teams,

o. Respond to community members in a timely manner,

p. Build relationships with partner and customers (Driver and Passenger), to educate them regarding map implementation and map feedback,

q. Stay up-to-date with digital technology trends

The must haves:
a. Bachelor degree / Master from any disciplines,

b. 4+ years experiences on Community / partnership / business development,

c. Volunteer management, community relations, or related experience,

e. Excellent written and spoken communication skills, Excellent on presentation skills and slides building,

f. Ability to work in a fast paced, dynamic and challenging work environment with people of various management levels,

g. Ability to be flexible and open to changing priorities and challenges,

h. Understand about Public and media relations concepts and methods,

i. Strong understanding of organization, culture and trends of community building and/or social development in Indonesia,

j. Experiences or know about Map Industry and Open Street Map Community are big advantages,