Operations PMO - Omni Channel

The Omni-Channel Operations PMO is responsible for overseeing, coordinating, and optimizing projects and initiatives of the omni-channel operations team. The role ensures alignment of operational efficiency, service consistency through effective project governance and execution.

1. Operations Project Portfolio Management

• Oversee and manage the portfolio of omni-channel operations projects to ensure alignment with strategic objectives.
• Track project milestones, deliverables, budgets, and KPIs to ensure successful and timely execution.
• Collaborate closely with cross-functional project managers and key stakeholders to drive alignment, resolve issues, and maintain momentum across initiatives.

2. Operational Improvement & Efficiency

• Identify inefficiencies, bottlenecks, and process gaps across customer channels and operational workflows.
• Propose and support the implementation of operational improvement initiatives, including process automation, system integration, and workflow optimization.

3. Cross-Channel Coordination

• Facilitate effective collaboration among cross-functional teams (e.g., Store Operations, IT, Marketing, Merchandise, Customer Service) to ensure cohesive execution of omni-channel operations strategies.
• Act as a central point of contact to align priorities, timelines, and dependencies across departments.

4. Reporting & Analytics

• Develop and maintain project dashboards, executive summaries, and performance reports to provide visibility on progress, risks, and outcomes.
• Utilize data and insights to support informed decision-making and drive continuous improvement across operations.

5. Resource & Budget Management

• Monitor resource allocation and ensure optimal utilization across projects and initiatives.
• Assist in budget planning, tracking, and cost control for omni-channel operations initiatives.

Knowledge:

- Best knowledge of operation at ecommerce, hyper market / retailer and Omni Channel business

- Proficient in operations project management

Experience:

- At least 3-5 years experience in operation at ecommerce platforms, hyper market or retailer. Omni channel or E-commerce experience is preferred.

Language:  English

Office skills: MS Office, Operation system like POS, OMS, Picking App, LMS

Attitude: honesty, high responsibility, can-do attitude

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent