Oversees day-to-day operation of GrabExpress business which includes driver communication, driver training, managing ecommerce logistics operations
Analyze driver data, develop driver programs and incentive structures to increase driver performance and driver productivity
Coordinate with other teams ie. Driver Operations, Business Development, Training, QC, Payment to make sure operations go smoothly & meet target for Vietnam market.
Understand team’s main KPIs & propose appropriate plans to hit targets.
Plan and set targets for department, along with key operational matrices for each of individual team members
Continually review organizational design and policies to maximize team’s cohesion and individual’s professional development
Exemplify & comply with all principles & core value of Grab
Requirements:
At least 3 years experience in a similar position.
Experienced in building teams, building workflow.
Experience building teams, building work process.
Analytical skills, deep thinking, problem solving capability.
Good leadership skills to manage a team effectively.
Customer Orientation: Understand needs and expectations of customers and customer service mindset.
The ability to change and to lead change in time to meet the needs of the business change.
