Work location: Oversea
Salary:
Industry: Administrative / Clerical
Responsibilities
Your role as Associate/Senior Associate will be to work closely with clients to improve and transform the effectiveness and efficiency of their operations, customer experience. As a part of Financial Services
Operations Team you should have:
Knowledge of the key strategic business drivers, regulatory constraints and operational process requirements across financial services
The ability to define a strategy, develop business cases and define the target operating model (organization design, customer experience, processes)
In your role you will be delivering complex solutions which can include but are not limited to:
Front-to-back office operation business analysis and business processes review, redesign and optimisation (E.g. Client Onboarding, KYC/AML)
Transformational change across a financial services organization (core banking solution implementation, technology / digital integration, cost optimisation)
Establishment of Shared Services Centre and outsourcing function
Enabling technology / digital implementations like RPA, and FinTech related solutions
Work closely with the engagement team, manager and client representative to deliver the projects
Act as the daily contact point for the clients
Requirements
A recognised Degree qualification
Experience in operations excellence roles such as digital process optimisation
Min. 2 years and above of relevant experience
Experience working in Big 4 Consulting firms and/or Financial Services firms (Retail Banks, Corporate / Institutional Banks, Insurance, Asset Management, Capital Markets); experience in Operations and Project Management office would be advantageous
Prior project management and/or consulting experience is required
Good understanding of key Financial Services operations trends and FinTech (including but not limited to BlockChain, RPA, Machine Learning, IOT)
Strong analytical, interpersonal, written and verbal skills
Track record of senior executive level engagement
A proven ability to translate client objectives into deliverable design, and develop deliverables that address complex situations
Strong MS Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio
Strong presentation skills and group facilitation
Demonstrated management skills, including the ability to train and develop staff, manage project budgets and develop strong client relationships
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