Operations Associate - Special Projects

Get to know the Role:

The role will require the candidate to break down operational issues and use data-driven decisions to drive the business forward. This highly-collaborative role offers breadth as it cuts across teams and will involve data analysis and application with a focus on process building and implementation. You will play a critical part in ensuring that the content and revenue and collection teams are optimised as the business continues to grow

The day-to-day activities:

• Provide operational support for merchant content and revenue and collection (optimising metrics, structuring issues and identifying solutions, building efficient processes, advising on implementation, leading actual execution)

• Decide on and be responsible for relevant OKRs, which may be shared across teams

• Lead content team to ensure the quick and accurate turnaround of merchant information updates and partner conversion requests as well as support geo and time-based expansion efforts

• Manage revenue and collection team to achieve high collection rates, provide accurate tracking and reporting, and help settle collection disputes

• Help out with merchant-side product and feature rollouts

• Help merchant team across other analyses and requests to support business growth

• Help on any special projects or key focus areas