Operations Associate, Optimization

Get to know our Team:

How do millions of Filipinos get a ride at a push of a button in the smallest amount of time, given a fixed supply of TNVS vehicles?

At its core, Grab is the biggest marketplace platform in SEA that connects riders seeking drivers, eaters seeking restaurants, etc. The Platform Optimization team is in charge of strategically optimizing various parameters to ensure a reliable product experience for all types of users. This role requires one to envision and execute initiatives across different aspects of the business like product and maps operations, budget and promo spend, and communications strategies in order to achieve a healthy and efficient marketplace.

Thus, one can expect to work with different teams across all Grab products and services in all PH cities that we operate in.

The day-to-day activities:

• Data analytics on operational processes and behavioral metrics to identify key areas for improvements that will create the most value to the user experience of the platform for both drivers and riders.

• Conduct marketplace experiments, analyze data, and generate insights to be presented in a meaningful and business digestible manner.

• Plan, execute, and monitor projects driven by insights from data to move these relevant metrics and improve overall platform reliability.

The must haves:

• Ability to exercise critical and strategic thinking to solve difficult problems and optimize against various tradeoffs

• Breadth of competency across various fields like data analytics, communications, and project management to conceptualize and achieve high-impact initiatives, whether short- or long-term

• Comfort and skill in presenting complex subjects clearly and coherently to both colleagues and customers

• Familiarity with data tools/programs such as MySQL, Excel, and Tableau Software. Experience with R or Python is a plus