Work location: Ho Chi Minh
Salary:
Responsibilities
Your role as Associate/Senior Associate will be to work closely with clients to improve and transform the effectiveness and efficiency of their operations, customer experience.
As a part of Financial Services Operations Team you should have:
Knowledge of the key strategic business drivers, regulatory constraints and operational process requirements across financial services
The ability to define a strategy, develop business cases and define the target operating model (organization design, customer experience, processes)
In your role you will be delivering complex solutions which can include but are not limited to:
Front-to-back office operation (credit operations, payment, collection, risk, reconciliation, after sales support); business analysis and business processes review, redesign and optimisation (E.g. Client Onboarding, KYC/AML)
Transformational change across a financial services organization (core banking solution implementation, technology / digital integration, cost optimisation)
Establishment of Shared Services Centre and outsourcing function
Work closely with the engagement team, commercial team, client representative to deliver the projects/ daily operations
Requirements
A recognised Degree qualification
Min. 2 years project management and/ or operations excellence roles such as digital process optimisation
Hands-on experience in handling SME or MSME customer applications
Preferable experience working Financial Services firms, Retail Banks, Insurance
Strong analytical, interpersonal, written and verbal skills
Able to make key business decisions or provide solid recommendations based on data & analytical
thinking.
Self-starter and ability to work well in a fast-paced environment.
Strong MS Office skills, especially Excel
Good understanding of key Financial Services operations trends and FinTech (including but not limited to BlockChain, RPA, Machine Learning, IOT) could be a plus
Grab Vietnam
Operations Associate, Lending (GFSA)
Work location: Ho Chi Minh
Salary: Competitive
Operations Associate, Lending (GFSA)
Work location: Ho Chi Minh
Salary: Competitive