Get to know our Team:
The Grab Shuttle team is filled with idealistic realists who are looking to build and launch the Grab Shuttle business line in PH to solve commuter problems and provide an affordable and accessible public transport in PH.
This is your opportunity to manage product lifecycle from conception to launch to millions of users.
Get to know the Role:
Assist the Grab Shuttle Operation Manager to:
- Schedule and formulate work processes to maintain consistency and standards of vehicular supply and drivers.
- Schedule ground booking agents and formulating work processes to create an effective customer experience when using our Booths and interacting with our agents.
- Assist Customer Experience agents in Grab Shuttle-related inquiries and investigation.
The day-to-day activities:
Vehicle and Driver Operation
- Excellent planning and execution – bringing together teams on the ground to launch and run the service. Executing with quality and in a timely fashion, not just going through the motions.
- “Can do” Spirit – Regardless of what roadblocks or difficulties might arise in the course of the day, to take an open-minded approach to working around them.
- Coach – Being able to train the drivers and booking agents to achieve the desired level of competency and standards.
Customer Service
- Go to the ground to understand how customers experience the product.
- Coordinate efforts with Customer Experience and other outward facing teams.
- Get a deep understanding of what the customer needs in order to provide insight to the Business head.
Financial
- Tracking of budget.
- Tracking of business performance.
People
- Work with diverse business stakeholder.
The must haves:
Minimum Qualifications
- Bachelor’s degree from a recognized university, preferably from an engineering or science background.
- 1-3 years’ experience in a business environment, preferably in a front-end customer facing role.
- Able to work in a fast paced environment with tight deadlines.
Technical Skills
- With strong writing and communication skills.
- With strong excel and power point skills.
Specific experience
- This is a “hands-on” role – need to be willing to roll up sleeves.
- Willingness to learn & ability to adapt is a big plus.
Overall experience
- Team player able to work with external supplier and own team.
- Effective communicator – verbal and written
