To take full responsibility for the operational activities of the account across all offered services to establish + deliver targets based on agreed account plans.
To manage and maintain customer relationships and development.
To closely monitor all agreed standard metrics and pro-actively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence.
Your tasks and responsibilities
To establish and monitor KPIs as mutually agreed with customer; identify problem root cause and corrective action; follow through the execution until problem resolution.
To assist in Contract Management when required and Credit Facility Review and Account Receivable Control when required.
To monitor operational and administrative processes such as rates administration, quote management, invoicing + claims handling as required.
To handle exceptions/special customer requests/escalations + resolve with respective stations or clusters and properly escalate as necessary
To create and provide various reports as required e.g. volume, cost analysis, ROI.
To support new business/project implementation including but not limited to SOP(standard operational procedure) creation, KPI(key performance indicator) definition, system solution design, Electronic Data Integration (EDI) etc.
To supervise internal data quality; identify problem root cause and corrective action; follow through the execution until problem resolution.
To participate and organize regular performance review meetings (weekly/monthly/quarterly) with assigned customers to conduct continuous improvement project or innovation solutions.
Yêu cầu công việc
Bachelor Degree in Economics, Import/ Export, Logistics, or related fields
Fluent in Korean and English;
At least 02 years of experience in Freight Forwarding/ Shipping lines / Air Logistics; Open for fresh Korean candidates;
Excellent communication and influencing/ negotiation skills
Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
Customer Management, stakeholder management (relationship build-up / complaint handling / constructive challenge and support) and ability of managing multiple tasks under time pressure with positive attitude
Thông tin khác
Không giới hạn
Hình thức: Nhân viên chính thức
Giới thiệu về công ty
Kuehne + Nagel Viet Nam
Tổng số nhân viên:
With approximately 76,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics...
With approximately 76,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.