Operation Excellence & Data Manager, GrabFood

Get to know the Role:

The role is to support the Product Roll Out Manager including: tracking status of product deliverables and milestones; supporting the adoption of the product; assess product risk and issue coordination; monitoring the status of product transition; coordination of the regular product level reporting; co-ordination of product Governance arrangements and Post launch Reviews.

The day-to-day activities:

-Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.

-Conduct process bench-marking exercise

-Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.

-Mapping functional solution to technical solution

-Create to-be process maps and functional design.

-Identify the best process to be mapped with the system to improve productivity of the team.

-Process data analysis using six sigma methodologies

-Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.

-Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.

-Develop guidelines for process improvement initiatives

-Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.




The must haves:

- 3+ years experience in business process modeling or operating model design
- 2+ years experience in business improvement
- Good communication and presentation skill
- Good in data analysis
- Have basic knowledge in finance
- Advance in excel, powerpoint, and visio