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Work location: Ha Noi
Salary:
Industry: Online Marketing , Sales / Business Development , Customer Service
Deadline to apply:
Level: Experienced (Non - Manager)
Experience:
- Respond to Customer Inquiries: Deliver timely and accurate responses via online channels (e.g., CRM, messaging platforms).
- Maintain Professionalism: Interact with customers courteously and professionally.
- Product Knowledge: Develop a working knowledge of our automotive products and services.
- Troubleshooting: Assist with product-related questions or technical concerns.
- Recordkeeping: Maintain detailed and organised records of all customer interactions.
- Collaboration: Share insights and support across team members and shifts.
- Training Participation: Attend structured training to align with our service standards and shift requirements.
Additional notes :
- Candidates must be willing to work rotating shifts, including potential weekend coverage, as per operational needs.
- Fairness in scheduling and staff wellbeing are prioritized through structured planning.
- New hires will undergo an initial training period during office hours (9:00 AM – 6:00 PM) before being assigned to alternate shifts.
- In addition to the duties listed above, the position holder must carry out tasks assigned by the supervisor that are essentially related to duties.
- College or University education, minimum one year experience.
- Excellent written English: Critical for customer communication.
- Typing Speed: Minimum of 40 words per minute (WPM).
- Automotive Knowledge (Desirable): Experience with suspension and mechanical components.
- Customer Service Experience: Proven success in online support environments.
- CRM Experience: Familiarity with Freshdesk/Freshsales is beneficial.
- Team-Oriented & Self-Motivated: Ability to thrive in both team and solo environments.
- Flexible & Resilient: Capable of adapting to shifting rosters and maintaining performance.
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Công Ty TNHH Zeder Việt Nam
https://zedercorp.com/ Number of employees: 100-499
