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Night Manager

Job requirement

  • Assists to prepare and update the Front Office Departmental Operations Manual.
  • Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
  • Submits all guests / employees incident reports.
  • Familiarize self with all kind of emergency procedures and take command post until a hotel executive arrives and takes over during the emergency situations
  • Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel.
  • Coordinate with credit department for guest credit arrangement and billing instruction.
  • Handle guest’s complaint and special request tactfully, record down in internal log book and copy to the department concerned for necessary action taken.
  • Inspect rooms assigned to VIP guests and make sure those rooms are in good condition with amenities prior to guests arrival.
  • Greet the VIP guest upon their arrival, check-in and escort to room. Bid farewell to them upon their departure from hotel.
  • Conduct a courtesy call to the guests as required and assist to arrange the departure transportation if necessary.
  • Review all folios for VIP guests a night prior their departure as to avoid any irregular item was posted.
  • Assist Executive Housekeeper to keep valuable lost and found items if necessary.
  • Handle guest’s sleep out, double-locked and unlocked as requested by guests.
  • Conduct floor patrol and hotel premises with security during overnight.
  • Prepare / save the necessary reports for the following days to review.
  • Review the guest in-house rate, check flash report, room analysis report etc., assure all figures are accurate before circulate to executive committee member in the morning.
  • Coordinates with Front Desk on voucher, billing instructions, deposits, rebates etc., to minimise bad debts, skippers, untraceable charges and allowance.
  • Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
  • Assist to develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring.
  • Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
  • Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Job requirement

  • Excellent command of English reading and writing ability is required; 
  • Hotel Management or Business Degree preferred 
  • Minimum of 1 year managerial or 2 year supervisory experience in hotel front office operations