Part of the Central Operations Team for GrabFood Indonesia which supports overall Operational activities for the rapidly growing GrabFood business, across all cities in Indonesia
Team works closely with GrabFood leadership team, to design, build, implement and improve operational processes that support and strengthen the business
Get to know the Role:
Responsible for planning, leading and executing strong operational plans to effectively scale Merchant Operations projects for GrabFood Indonesia.
Ideate, propose and execute strong operational plans to support the effective procurement and roll-out of Merchant application and devices
Drive and execute on the strategies for Merchant acquisition, on-boarding and training
Track and monitor performance of Merchant-related business and operational metrics by building and maintaining tools and dashboards, and use of data from multiple sources
Strategize, implement and optimize systems, processes and initiatives to ensure high-quality Merchant performance on our platform, according to the needs of the Merchant life cycle
Using strong analytical and problem solving skills and business acumen to properly identify other opportunities that the business can further focus on to ensure growth targets are achieved, and then leading those efforts
The day-to-day activities: Functional
Owning end to end restaurant on-boarding processes and working with multiple teams (e.g. content operations, sales teams, product teams, etc.) to document, analyse, report and improve end to end on-boarding experience for restaurants.
People
Managing and leading small team to improve MEX operations
The must haves:
Bachelor (and/or) degree and fluent in Bahasa and English
Must be able to use Excel and be comfortable analyzing large data sets
Minimum of 3-5 years experience with start-up/tech, operations, e-commerce, marketing or management consulting background
Applicants must have a good balance of interpersonal and analytical skills to be successful
Applicants must demonstrate exemplary project and operations management skills, as well as an ability to combine big picture thinking with understanding details
Ability to work independently and deal effectively with complex, changing and ambiguous environment
Ability to communicate clearly to different stakeholders
Able to propose/ make key decisions or provide solid recommendations based on data & analytical thinking and insights
Entrepreneurial & resourceful – able to put on different hats; goal is to achieve targets with a “can-do” attitude
