Merchant Operations Associate, GrabFood Medan

The day-to-day activities:

• Using a combination of data and on the ground insights to identify operational pain points, assessing root causes and proposing solutions that will lead to performance improvements in Merchant business metrics.

• Lead projects to improve the selection and choice of Merchants for consumers across the city

• Make sure that the content of our application is always up to date and are error-free

• Educating our merchant partners on GrabFood’s features through engaging communication plans

• Manage a team of contractors to work directly with Merchants and Drivers to solve major blockers in our day to day operations

• Support the GrabFood Merchant team through process improvement, and logistics on city and sub-region projects 

• Be the operational glue that holds together major team efforts for offline large events, and key city projects

• Support the Merchant Lead in piloting new initiatives and innovations to provide a world class experience to our Merchant Partners

What You'll Need

• Bachelor's degree

• Advanced written and spoken English

• Strong organisational skills - thrives in organizing and planning and loves project management

• Good People skills- loves working and collaborating with teams

• Keen attention to detail

• Good communication skills to be able to interact with internal and external stakeholders

• Data driven- ability to manipulate and use data to address customer pain points and improve the user experience