Work location: Oversea
Salary:
Industry: IT - Software
The day-to-day activities:
Using a combination of data and on the ground insights to identify operational pain points, assessing root causes and proposing solutions that will lead to performance improvements in Merchant business metrics.
Lead projects to improve the selection and choice of Merchants for consumers across the city
Make sure that the content of our application is always up to date and are error-free
Educating our merchant partners on GrabFood’s features through engaging communication plans
Manage a team of contractors to work directly with Merchants and Drivers to solve major blockers in our day to day operations
Support the GrabFood Merchant team through process improvement, and logistics on city and sub-region projects
Be the operational glue that holds together major team efforts for offline large events, and key city projects
Support the Merchant Lead in piloting new initiatives and innovations to provide a world class experience to our Merchant Partners
What You'll Need
Bachelor's degree
Advanced written and spoken English
Strong organisational skills - thrives in organizing and planning and loves project management
Good People skills- loves working and collaborating with teams
Keen attention to detail
Good communication skills to be able to interact with internal and external stakeholders
Data driven- ability to manipulate and use data to address customer pain points and improve the user experience
Grab Vietnam
Merchant Operations Associate, GrabFood Jakarta
Work location: Oversea
Salary: Competitive
Merchant Operations Associate, GrabFood Jakarta
Work location: Oversea
Salary: Competitive