We are seeking a dedicated Medical Manager to oversee the daily clinical operations of our medical team (including 1 polyclinic, 2 satellite clinics, and a teleconsultation team), ensure consistent medical quality, and collaborate with other departments — especially operations and marketing — to support business and service growth. This role is responsible for managing doctors, maintaining clinical standards, and supporting clinic-wide initiatives. The Medical Manager will act as a bridge between the medical team and the operations/marketing departments, promoting smooth collaboration and continuous improvement
Descriptions of Job duties:
Descriptions of Job duties:
1. Team Supervision and Doctor Management
- Manage and coordinate the day-to-day activities of full-time and part-time doctors in the clinic.
- Monitor attendance, schedules, and workload to ensure timely and effective patient care.
- Provide guidance to doctors and escalate complex cases or issues to senior medical leaders if needed.
2. Medical Quality and Compliance
- Monitor the quality of clinical services to ensure compliance with medical protocols, safety standards, and Ministry of Health regulations.
- Conduct regular audits of medical records and consultations; provide feedback for improvement.
- Ensure doctors follow updated medical guidelines and clinic procedures.
3. Interdepartmental Collaboration
- Work closely with the Head of Branch Operations to align medical team performance with clinic goals.
- Collaborate with non-medical teams (e.g., customer service, lab, operations, Marketing) to resolve patient issues or workflow bottlenecks.
- Support administrative teams with medical knowledge when needed for operational or compliance tasks.
4. Support Marketing and Service Promotion
- Coordinate with the Marketing team to validate medical content and provide expert input on promotional materials and campaigns.
- Participate in internal/external health awareness activities, seminars, or online health talks organized by the clinic.
- Provide medical team support for new service launches or seasonal campaigns.
5. Training and Continuous Improvement
- Assist in the onboarding of new doctors and organize regular training on clinical guidelines and service protocols.
- Encourage peer learning and support knowledge-sharing among medical team members.
- Identify recurring clinical or service-related issues and propose improvement actions to the Head of Branch Operations.
6. Financial and Non-Financial Clinic Performance
- Collaborate with the operations team to monitor and support clinic and doctor performance, including revenue growth, patient volumes, service utilization, and cost control.
- Motivate the medical team to contribute to both financial targets and service excellence goals.
- Identify and help implement opportunities to improve operational efficiency and resource use without compromising care quality
