Manager, VIP Gaming F&B

Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Annual Leave

Duties may include but not limited to:

• Ensure the restaurants runs according to established operating procedures.
• Manage financial progress and monitoring labor costs, cost of sales and other expenses.
• Manage the restaurant operating cost effectively and efficiently within budget.
• Develop and implement an innovative business strategy to maximize revenue.
• Monitor consumption and maximize capacity of resources and equipment.
• Suggest creative ideas and coordinate with kitchen to design menus and promotions enhancing the restaurant’s offering.
• Identify and anticipate customers’ needs and expectations.
• Request feedbacks and gather information about service performance.
• Address guests’ requests and handle complaints promptly and to their satisfaction.
• Provide supervision, direction and leadership to staff to achieve the department’s goals.
• Delegate tasks fairly and equitably among the restaurant management team and promote team work.
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.
• Identify and develop each team members’ individual strengths to maximize team performance.
• Monitor staff’s hygiene and grooming according to the company standards.
• Conduct departmental training and write operating procedures; test and correct any deviations from service procedures swiftly through on the job training.
• Assess service standards and arrange training sessions and refresher courses for management staff.
• Generates activity and seeks new challenges to improve work performance.
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
• Monitor industry and market trends and propose adjustments to menus and pricing accordingly.
• Interact with department and team members, management, and contractors professionally and positively.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the company policies and procedures and comply with the Code of Conduct.
• Always remain well-mannered and well-groomed as per department and company standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Achieves highest standard through strict adherence to the hygiene and sanitation rules, responsible to the cleanliness of own outlet’s FOH and BOH working areas.
• Ensure departmental productivity is met by setting the right processes.
• Perform other job-related duties as assigned.