Manager, Credit & Collections Management

Get to know the Role:

• Ensure monthly management account and year end financial statements are prepared timely and accurately
• Provide support to country’s business activity by providing financial support and reporting

The day-to-day activities:

Functional

• Planning, evaluating, implementing and continuously improving all aspects of credit and collection function and processes.
• Maintain efficient records of collection activities & resolve outstanding debts promptly
• If service were too being stopped for non-payment, this position would be responsible for approving the sending of a final demand letter.
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failure with designated department
• Oversea and assists with the short-paid invoices
• Follow up and negotiate with debtors for acceptable repayment plans and composite payments.
• Maintain the safety of staff when staff out for field collection.

Customer

• Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing.
• Working closely with vertical head to respond to collections concerns with existing and potential clients.
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failure with designated department
• Interaction with Regional Finance on monthly queries arises

Financial

• Identify and analyses potential bad debts and prepare justification for write off.

People

• Excellent team player
• Excellent communication skills
• Excellent management experience
• Good leadership skills

The must haves:

• Graduate with degree qualified with 10 to 15 years’ of relevant experience, including strong exposure to credit, collections, risk and portfolio management.

• Strong inter-personal skill and able to work with team members from all levels
• Good leadership quality and ability to propose for solution for issues identified
• Ability to meet tight deadline with minimum supervision
• Able to work in a fast-driven and dynamic work environment
• Resourceful, proactive and self-driven, initiative
• Fluent in spoken and written English
• Relevant experience in special projects concerning Collections.

• Proficiency with Microsoft Office for Windows (Words, PowerPoint and Excel) is required