Team Description
The Malaysia Safety and Security team supports Grab’s business verticals and operations in Malaysia, and is responsible for all safety-related aspects of the platform. Through continual development and innovation to the business processes, policies and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we also help influence the overall strategic direction of the company by supporting the top management with safety insights and advisory.
If being constantly on the move and problem-solving excites you, this is the role for you. Successful candidates will work on multi-dimensional and cross-functional projects, with our regional teams and external partners to tackle real-time issues, to deliver the safest experience for all our users on our platform.
Job Role and Purpose
- Steer leadership and management teams along the organization’s safety mission and principles
- Develop internal and external user safety policies and processes
Key Day-to-Day Responsibilities
As a Safety and Security Business Partner, you’ll have two main areas of focus:
SAFETY
- You are responsible for tracking, analysing and presenting data, as well as monitoring the safety KPIs in Malaysia to benchmark our safety performance and standards.
- You will support the operationalisation of new technological and product developments that are rolled out to enhance the safety of our users - from drivers to passengers, merchants to eaters.
- You will support the team’s strategic projects and partnerships that are aimed to develop early preventive measures to improve our safety standards and shape the overall safety culture of the community.
- You will work cross-functionally and understand the country’s business objectives to provide customised safety and security advisory and solutioning, with the ultimate goal of steering leadership and management teams along the organization’s safety mission and principles.
- You will implement the safety audit roadmap that is premised on industry best practices and recommendations from safety accreditation bodies.
________________________________________________
WHAT YOU’LL NEED TO HAVE:
- Minimally bachelor's degree - 6+ years of experience.
- An analytical mindset to identify and critically analyse quantitative and qualitative patterns that are associated with safety trends.
- The ability to present data comprehensively and accurately, with the drive to execute on actionable findings.
- The breadth of thought to develop a variety of complex policies and procedures with minimal guidance to prevent and mitigate safety risks.
- Excellent problem solving/decision making, communication and interpersonal skills.
- A strong judgment and moral compass.
- Executive presence to be able to influence leaders across the organization.
- The flexibility to work cross-functionally, independently or virtually in a minimally structured and fast-paced environment.
- Self-motivated to manage multiple tasks simultaneously and to meet deadlines.
- Outstanding spoken and written communication skills.
WHAT WOULD BE GOOD TO HAVE:
- Security (military or police), law or traffic regulatory, safety/ crisis/ risk management background.
- Knowledgeable about local security context and trends and/or industry safety practices and standards.
