The scope of duties of the Loyalty Program Senior Executive embraces on the one hand the data maintenance and analysis customer function for Loyalty Program.
- Collect information, check customers list load on App
- Manage customer database on App
- Guide how to use App (download/ install/ redeem…)
- Upload promotion offers on App. (price, picture, …/ per customer group, by store, ...)
- Check point
- Work with Agency to resolve any issues from App.
KEY RESULT AREAS
- Analysis and evaluation customer behavior on App
- Customer Management
- Store/SF/B2B/Team/Controlling Team