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Lounge Supervisor

Mô tả công việc

Annam Gourmet seeks for candidates of the vacancy Lounge Supervisor with the requirement as below:

Job Functions

  • Organize and supervise shifts of the staffs including their attendance, appearance, presentation, etc.
  • Maintains ambiance by controlling lighting, cleanliness, background music if any, linen service, glassware, tableware, and utensil quality and placement; monitor food presentation and quality.
  • Carry out on-job-training for all service staffs within working hours
  • Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures in compliance with company policies & legal regulations; maintain security and sprinkler systems; ensures high level of hygiene at all times in all service areas
  • Manage the staffs well by orienting, training, assigning, scheduling, coaching, counseling, and rewarding or disciplining employees and provide feedbacks to keep them upbeat and productive
  • Communicate job expectations to the staffs by planning, monitoring, appraising, and reviewing based on their performance;
  • Ensure customer-service standards; resolve problems; complete audits;
  • Identify the trends in longue industry, determine or propose actions for system improvements; implement changes to promote the brand
  • Deliver superior guest services and ensure absolute customer satisfaction, handle effectively customer enquiries and complaints (if any)
  • Estimate consumption, forecast requirements and maintain inventory of the lounge
  • Control costs and minimize waste
  • Nurture a positive working environment and lead by example
  • Report on traffic, turnover of the stores
  • Other missions assigned by Store Manager/ director

Yêu cầu công việc

Education: Culinary school diploma or BS degree in Business Administration/ hospitality

Software skills: Word, Excel, Power point

English : Advanced

At least 2 year of experience as a Supervisor, preferably major in F & B, hotel, restaurants.

Key Requirements/ qualities

  • Excellent verbal communication skills in both English & Vietnamese
  • Proven working experience as restaurant/longue manager
  • Quick-minded, strong problem-solving skills
  • Negotiation & persuasion Skills
  • Good observational & organizational, customer-oriented skills
  • Good management skills
  • Good understanding of restaurant/lounge operations, F&V, Marketing &Customer service
  • Good knowledge about Western cuisine
  • Computer literacy and familiarity with restaurant/longue management software
  • Strong leadership, motivational and interpersonal skills
  • Good & professional appearance

Bartender skills is a plus

Phúc lợi

Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Phụ cấp thâm niên, Chế độ nghỉ phép