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Lazada eLogistics-3PLs Relationship Management Manager-Transport

Lazada
Ngày cập nhật: 08/01/2020

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  • Nơi làm việc: Toàn quốc

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Job Description

The role: drive 3PL relationship, partnership as well as streamlining performance measures on growth zone.
Responsibilities:
- Understand 3PL challenges and have ability to work with 3PL to drive result and resolve operations issues or conflicts.
- Understand service proposition of 3PL and identify opportunities.
- Identify 3PL commercial/strategic development milestone across the country.
- Streamline key performance measures and deliver initiatives across internal functional business operations and contracting 3PL.
- Support related teams in campaign planning, standardization of delivery practices, business process by interactions with FFM, FIN, TECH, supply chains stakeholders.
- Desire to exceed buyers’ and sellers’ experiences while optimizing the overall cost per delivery model by sourcing, negotiating, innovating step-change improvement with 3PL in cost metrics and in first mile-last mile delivery.
- Lead the resolution process with internal teams and 3PL for issues related customer services.
Daily tasks:
- Ensure meeting and discussion minutes are documented;
- Manage files and docs @ local file//regional share file;
- Be the contact point (internal & external) with 3PL relationship issues;
- Join internal meeting to understand all the projects in other team functions.
Meetings - Weekly/MOM/QBR with 3PLs:
- Conduct meetings internally with ops;
- Conduct meetings externally with 3PLs;
- Meeting preparation;
- KPI deck verification;
- Question on KPIs report;
- Ask 3PL issues (Portfolio/Ops/Performance/NTW);
- Action plans (document down and follow up);
- Forecast communication with 3PL (Campaign & non-campaign).
Campaign support:
- Campaign schedule;
- Campaign volume plan (work with HoTs & NTW team);
- Monitor 3PLs performance during campaign;
- 3PL recognition awards - Yearly (campaign performance);
- 3PL visit support if any.
3PL Relationship Management:
- 3PL performance ranking
- Maintain service catalogue, network capabilities, gather market information;
- Document down the 3PL landscape, expansion plan, new market strategy;
- Partnership programme /LEL share per 3PL;
- Understand expansion/investment plan from each 3PL;
- Follow up Invoice disputes;
- Align with Regional 3PL relationship management for short/long term action plan.

Job Requirements

- Critical thinking - analyze qualitatively, quantitatively and communicate clearly.
- Comfortability and confidence in interaction and collaboration with stakeholders, partners and others.
- Good oral and written communication in English and Vietnamese.
- Skills in negotiation, in presentation ( power point ), problem solving with knowledge of Lazada logistics operation set up would be preferred.

Giới thiệu về công ty

Lazada

Lazada eLogistics-3PLs Relationship Management Manager-Transport

Lazada