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Key Account Manager

Job requirement

- Operate as the lead point of contact for any and all matters specific to GHN’s key accounts (top e-commerce players in VN): Tiki, Lazada, Sendo, Shopee,…

- Build and maintain strong, long-lasting customer relationships

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of GHN’s solutions according to customer needs and objectives

- Assist with high severity requests or issue escalations as needed

- Daily/ Monthly/Quaterly/Yearly forecast the volume from the key accounts

- Identify and grow opportunities to ensure growth volume/revenue of customers

- Manage, coaching and training team to ensure keep the strong relationship with Key accountts and Hit that target monthly

Job requirement

A. Knowledge:

-        Understand how E-commerce operating in Vietnam and E-commerce trending in Vietnam, SEA, and other markets.

-        Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competitors

B. Attitude: Opened mind, adapt the changes with flexibility, customer-centric mindset

C.    Skill:

-        Business planing skill (volume/revenue forecast, fact and firgures analysis, research and collecting market information…)

-        Decision-making skills based on data analysis and end result.

-        Presentation skill (both English and Vietnamese)

D. Experience:

-        At least 3 years working as Account/B2B Sales/Business Development or equivalent position.

-        Experience of team management from >=10 members for at least 2 years


Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương