Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Vận chuyển / Giao nhận / Kho vận , Bán hàng / Kinh doanh , Xuất nhập khẩu
Hạn chót nộp hồ sơ:
Cấp bậc: Nhân viên
Job Purpose / 岗位目的 Ensure high-quality, dedicated customer service support for assigned key accounts, particularly in large projects, e-commerce, and warehousing sectors. Act as a key communication bridge between clients and internal departments to solve issues and optimize service performance.
为指定的大客户,特别是大型项目、电商及仓储行业,提供高质量的专属客户服务支持。作为客户与公司 内部各部门之间的桥梁,及时解决问题并优化服务表现。
1. Account Management / 客户管理
- Serve as the main point of contact for assigned key accounts.
作为指定大客户的主要联系人;作为指定大客户的主要联系人;
- Understand clients’ specific service processes and requirements.
熟悉客户的服务流程及个性化需求;
- Handle inquiries, complaints, and requests in a timely and professional manner.
及时、专业地处理客户的咨询、投诉与服务请求。
2. Operation Follow-up / 运营跟进
- Monitor delivery status, order processing, stock levels, etc.
跟踪配送状态、订单处理、库存水平等运营数据;
- Coordinate with internal teams such as warehouse, operations, IT, and finance.
与仓库、运营、IT、财务等内部团队协调合作;
- Detect and prevent operational risks in advance.
预判并防范潜在的运营风险。
3. Reporting & Analysis / 报表与分析
- Prepare regular performance reports (e.g., SLA, delivery success rate, complaints).
定期汇总服务表现报告(如 SLA 达成率、妥投率、投诉率);
- Analyze root causes of issues and recommend solutions.
分析问题根源,提出优化建议。
4. SLA Compliance / 服务水平管理
- Ensure all services meet contractual SLA commitments.
确保所有服务符合合同约定的 SLA 标准;
- Support continuous improvement of service quality and processes.
支持服务质量及流程的持续改进。
5. Customer Engagement / 客户关系维护
- Attend regular service reviews and business meetings with clients.
参加定期客户会议与服务评估;
- Support project launches and new service rollouts.
协助项目上线及新服务的推行
CÔNG TY TNHH S.F. EXPRESS
Tổng số nhân viên: 25-99