Payment Operations Executive

Get to know the Role:

-Analysis and Performance Metrics Reporting, Forecast fraud losses and chargebacks to establish success metrics and provide KPI reporting on a monthly basis

-Act as primary subject matter expert, develop policies and guidelines on how to handle fraud and chargebacks

-To ensure fraud and payment risk are minimized, plan fraud prevention/mitigation strategies and ensure the teams meets all the KPIs set.

-Continually optimize business review rules for fraud & payment risk


The day-to-day activities:

-Summarize key findings, and recommend anti-fraud processes and system enhancements to the management

-Collaborate with cross-functional groups such as Engineering, Data, Customer Support, Marketing and Product Management to enhance tools, improve process, system functionalities, and fraud detection methods.