Junior Customer Success Specialist - Công Ty TNHH Alphasphere

Tên đơn vị: Công Ty TNHH Alphasphere

Địa chỉ: Tầng 1 & 2, Tòa Nhà D.C, Số 111D Lý Chính Thắng, Phường Xuân Hòa, TP. Hồ Chí Minh

Website: https://alphasphere.io

Mô tả công việc:

Be the voice & problem-solver for the customers. Help them succeed by tackling tech issues, supporting billing needs, and ensuring every interaction is smooth, helpful, and unforgettable. Your responsibilities will include, but are not limited to:

• Solve technical challenges & guide customers.
• Support billing (payments, invoices, refunds).
• Improve support guides & resources.
• Collaborate with engineering teams to resolve tough cases.
• Follow up with customers & collect insights.

Thu nhập: Thỏa thuận

Địa điểm làm việc: Floor 1 and Floor 2, Room P201, D.C Tower, 111D Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City, Vietnam.

Điều kiện làm việc:

• 13th month & productivity bonus.
• Shift Allowance.
• Salary review every 6 months.
• Healthcare insurance package and 24/24 Personal accident insurance.
• State-of-the-art office environment.
• Yearly outing.
• Detailed induction, training and on-going career development.
• Opportunity for overseas training and travel.
• English training programs.
• Working time: Monday to Friday.
• Free drinks and snacks. Free parking. Free sport clubs.