IT Manager

Get to know our Team:

• Our IT team prides themselves on working on the following factors:
• G-reat user experience
• R-eliable and scalable infrastructure
• A-utomation and digital transformations
• B-adas$ business support

Get to know the Role:

• Manage information technology and computer systems
• Plan, organise, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and infrastructure systems

The day-to-day activities:

• Act in alignment with user needs and system functionality to contribute to organisational policy
• Monitor workload of team members and provide regular updates to management on trending
• Identify problematic areas and implement / propose strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Act as primary IT contact within the country for all IT related functions: operational support, application support and service delivery
• Troubleshoot and problem-solve issues for Grab’s enterprise resources, tools, operating systems and applications both locally and remotely
• Work with internal teams to plan and implement service and application upgrades and changes
• Develop solutions to operational and user productivity issues and drive performance
• Assess vendors capabilities and monitor vendors performance
• Handle in-country escalations as first point of contact for such matters

The must haves:

• Minimum 3 years experience as IT manager.
• Degree in Information Technology/Computer Science or equivalent.
• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Support experience with various operating systems (Mac, Windows, Linux, Android, iOS).
• Hands-on experience in deploying and supporting desktops, laptops, video conferencing, networking devices
• After office hours support for major service interruptions