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IT Helpdesk

IT Helpdesk

DIGI-TEXX VIETNAM
Updated: 10/12/2025
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Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: IT - Hardware / Network

    Deadline to apply:

  • Level: Experienced (Non - Manager)

    Experience:

Benefits

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Job requirement

  • Provide technical support via phone, email, and chat.
  • Diagnose and resolve hardware/software issues, LAN/WAN connectivity problems.
  • Manage user accounts, permissions, and mailboxes (Active Directory, LDAP).
  • Track, categorize, and resolve support tickets; escalate urgent cases.
  • Apply security measures (OS updates, antivirus, monitoring logs).
  • Support backup, disaster recovery, and data protection solutions.
  • Train users on new or updated IT systems.
  • Report recurring incidents and propose improvements.

Job requirement

  • University/College degree in IT or equivalent.
  • Minimum 1 year in IT support.
  • Virtualization (VMWare), AD/LDAP management.
  • Networking services (DHCP, DNS, HTTP, S/FTP).
  • Backup/recovery solutions and disaster recovery planning.
  • Familiarity with Linux environments and basic web technologies (HTML/XML).
  • Strong problem-solving, teamwork, planning, and communication.
  • Good English communication (B1+).
  • Preferred Certifications: Google/AWS/Azure Cloud, CEH, CISSP.

More Information

  • Qualification: College
  • Age: Unlimited
  • Job type: Permanent

Company Overview

IT Helpdesk

DIGI-TEXX VIETNAM

https://digi-texx.vn/ Number of employees: 1.000-4.999

DIGI-TEXX là công ty có 100% vốn đầu tư từ Đức, thành lập vào năm 2002 và chuyên về lĩnh vực CNTT & BPO (gia công quy trình kinh doanh). Chúng tôi có trụ... View more

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IT Helpdesk

DIGI-TEXX VIETNAM

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