IT Executive (Based in HCM) - 12371
Operations - Vietnam Ho Chi Minh City, Ho Chi Minh
JOB DESCRIPTION:
IT Services
- Providing end user support for all the laptop and desktop users
- Follow up and monitor request support handle by Regional team
- Good knowledge on the Microsoft windows\Microsoft office product
- Able to provide touch base support for the server and network devices in the data center with the instructions provided over the phone
- Able to document all the devices and manage a proper inventory
- Able to prepare first draft or assist senior IT on plan to manage, forecast and plan the operational and capital expenditure spends efficiently, to be reviewed by senior level
- Able to log call and handle the vendors for any hardware troubleshooting
- Able to prepare document guideline for user. Training orientation for new user
Organizational Management and Development
- Have a strong customer orientation to bring the information systems & technology department to provide value-added services to the business
- Work across functional business units to support organizational initiatives and business needs
- Work across national wide user with diversity of demand and culture
Financial Management
- Assist higher senior IT to establish operations expense and development budgets via thorough evaluation of business needs with regard to information management, systems, equipment, support, and training
- Monitor and control overheads and expenses as per approved annual budget
- Manage the cost of jobs efficiently within present budget restrictions (i.e. cost management)
- Provides regular update and reports to the IT manager as required on the financial spends and planning
People Management
- Maintain a good interpersonal relationship with the team members and the offshore team members
- Manage a good relationship with the end users, business leaders and vendors
- Manage a good relationship with the regional leadership team
DESIRED SKILLS AND EXPERIENCE:
- Education/Qualification: University degree in Computer Science or similar,
- ITIL and any other technical international certification like CCNA or MCSA is preferable (Not Mandatory)
- Experience: 1 to 2 years working experience in desktop\laptop support
- Mobility/Travel: Should be able to travel if there is a business need
- Foundation knowledge of servers and networks
- Good customer handling skills
- Languages: Good command in local language & English
- Skills:
- Analytical skills
- Logical troubleshooting skills
- Self-development skills
- Innovation skills
- Training skills
- Independent working skills
About Nielsen:
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com
