Inventory Control & Quality Assurance (ICQA) Manager

We’re seeking a calibre ICQA Manager to take ownership of our Fulfilment Centre Inventory Control and Quality Assurance. The job responsibilities include:

• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity,
• Gain expertise in key Fulfilment Centre process paths to ensure that process discipline is adhered to across all shifts and departments,
• Measurement of quality and inventory integrity and accuracy, while providing quality assurance feedback to the Operations management team
• Liaise with Operations Managers to aid the communication of all policies related to process discipline
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency 
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents,
• Lead and supervise a team of Area Managers (front-line supervisors), as well as hourly associates, in Inventory Control / Quality Assurance operations within the Fulfilment Centre
• Be responsible for the overall direction, coordination, and evaluation of the Fulfilment Centre’s operation,
• Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover,
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements,
• Work with Security & Loss Prevention teams to establish, influence and adhere to Security & Loss Prevention policies and procedures,
• Participate in network-wide Fulfilment & Operations-focused quality initiatives.