Internship - Customer Experience (CE) Content (For candidates who are available from Jan - Jun 2020 only)
About Grab
Grab is Southeast Asia's Leading Online to Offline (O2O) mobile platform. Grab is the region's everyday super app that provides services that matter the most to consumers. Through its open platform strategy, Grab works with partners to provide safe, accessible and affordable transport, food, package, grocery delivery, mobile payment and financial services to millions of Southeast Asians. Grab aims to create 100 million micro-entrepreneurs through its ecosystems.
We are currently looking to hire an intern for our team due to business expansion. Grab is currently expanding and at its optimal business cycle and this would be the best and exciting time to join us!
About the Team
The Content Strategy & Communications team drives regional content in Grab's Customer Experience department across all 8 Grab markets. We aim to out-serve our audience with delightful and helpful content. We are a team of 3 (1 digital content manager and 2 content strategists).
Come join our team if you are keen to create delightful content for Customer Experience! You'll be given opportunities to write and learn on the job, and be exposed to backend systems.
Duties and Responsibilities
To increase traffic and engagement for Help Centre and macros
Writing, information collation and fact checking
Day-to-day operations like attending meetings and summarising
Experience with Zendesk, Google suite and HTML
Learning Objectives
Be involved in creative content creation and management
Engage in communicate between internal and external stakeholders
Effective Stakeholder Management
Requirements
Only for candidates who are available from Jan - Jun 2020
Undergraduate in Arts and Social Sciences/Humanities
Flair in Writing
Comfort with backend systems if possible
Great attitude to work and learning
*Please head to *career page link* for application. Please note that only shortlisted candidates will be contacted for interviews.
Grab Vietnam
