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Inside Sales Executive

Mô tả công việc

Authority &Responsibility

· Responsible for customer service within the Sales Department and ensuring the company or corporation delivers the highest level of customer service possible.

- The responsibility of this position is to maintain good relations with existing customers to ensure quality of service and revenue goals of the company achieved.

- Coordinates with other departments to ensure high level of sales, quality and customer satisfaction.

- Implements sales strategies in conjunction with sales personnel. Maintains customer service policies and procedures.

- Work with customers to provide and process information requests, inquiries from customers, resolve complaints if any.

· Responsibilities

- Work with customers to handle their requirements.

- Coordinate with technical staff to propose ways to improve the product to the customer if required.

- Implements effective procedures and policies with management that are customer-focused;

- Regularly conducts scheduled meetings as necessary to discuss issues, present informational updates, introduce policies, conduct training, and address specific needs;

- Ensures telephones are answered on a timely basis and all customers are called back as requested;

- Ensures accurate entry of all orders;

- Get to the sampling requirements from customers and arrange delivery service timely.

- Identifies and tracks key customer metrics for efficiency and effectiveness (i.e. call volume, customer satisfaction responses, on-time delivery, etc.);

- Regularly updated information, new requirements from customers to support other departments to implement the procedures.

- Support other departments to contact with customer, technical support, and process group to examine a number of unclear information about programs related to orders.

- Coordinate with the departments involved in order processing to find the root cause and how to fix it when legitimate complaints from customers.

- Conduct an annual customer satisfaction survey with analysis report and follow-up action;

- Coordinates with Manufacturing Manager, Production Control, Engineering Manager and others as required on problem resolution or sales challenges;

- Works with management and other staff to establish and review processes for recording and addressing customer complaints and order issues;

- Seeks win-win solutions that benefit both the customer and the company;

- Communicates with customers independently or in coordination with the sales person;

- Supports the sales force in their mission of growing the business;

- Identifies opportunities to create greater customer focus and creates plans to achieve goals of higher customer satisfaction/retention;

- Oversees the management of selected customer projects and programs;

- Responsible for timely issuing, reporting, authorizations of invoicing;

- Establishes and monitors customer service performance standards;

- Develops and maintains order management plans for key customers;

- Manages return goods, and service programs ;

- Develops processes to identify customer problems and resolve them expeditiously and efficiently;

- Responsible for effective response to customer requests;

- Responsible for monthly, weekly reports to higher level;

- Responsible for weekly order book management with customers including aging lines;

- Communicate with customers via phone, email, or letter;

- Handle major customer related incidents that distributors/agents/resellers cannot handle;

- Keep customers abreast of new company products and services;

- Oversee product exchanges or returns and issue refunds to customers;

- Analyze data and statistics;

- Isolate and identify areas of improvement;

- Perform all other duties as assigned from time to time.

Yêu cầu công việc

·         A minimum of 2 years of experience in sales and customer service, with demonstrated success in a target-driven environment;

·         Excellent Customer Service and Problem Solving skills;

·         Need to be a self-starter, detail-oriented, and a conscientious team player;

·         Must possess excellent time management skills and an eye for attention to detail;

Excellent computer skills required; proficient in Microsoft Word, Excel, Outlook and Power Point;

Phúc lợi

Bảo hiểm theo quy định, Đồng phục, Thưởng, Đào tạo, Tăng lương, - Team buiding - Year End Party