Importer Warranty Administrator - Porsche Centre Saigon

Objective:

To control and steer the dealer warranty processes, by reviewing and processing claims, as well as by providing guidance and training for dealer employees.

Key tasks and responsibilities:

· To ensure that the warranty processes at importer and dealer warranty fulfill all Porsche standards

· Review and submit dealer warranty claims to Porsche AG within the given time frames

· Ensure that all warranty related KPI’s and targets are met

· Ensure that the importer and dealer warranty parts administration meets Porsche standards (parts control, storage, disposal and return to Porsche factory)

· Warranty repair approval process handling between dealer, importer and Porsche AG

· PRMS warranty ticket processing

· Workshop and Recall Campaign Management to ensure fast completion of campaigns

· Warranty Extension process control

· Warranty reporting

· Conduct regular dealer audits to ensure adherence to Porsche standards and guidelines

· Participating in overseas and in-house technical and none technical training courses

· Conducting in-house warranty training courses

· Ensuring tidiness and cleanliness of working area

· Ensuring adherence to companies processes and policies

· Supporting other operational areas and departments if required.

· Other ad hoc assignments and projects

Minimum Qualifications:

·       Minimum 2 years experience as a Warranty Administrator in the automobile industry

·       Good Knowledge about vehicle systems and technologies

·       Bachelor degree holder, majored in Automotive

Requirements and Attitude:

·       Good English knowledge (written and spoken)

·       Computer skills (Microsoft Office)

·       Well organized, structured and accurate working style

·       Dynamic, positive, confident, self-motivated and good team player

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent