Importer Warranty Administrator - Porsche Centre Saigon

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Objective:

To control and steer the dealer warranty processes, by reviewing and processing claims, as well as by providing guidance and training for dealer employees.

Key tasks and responsibilities:

· To ensure that the warranty processes at importer and dealer warranty fulfill all Porsche standards

· Review and submit dealer warranty claims to Porsche AG within the given time frames

· Ensure that all warranty related KPI’s and targets are met

· Ensure that the importer and dealer warranty parts administration meets Porsche standards (parts control, storage, disposal and return to Porsche factory)

· Warranty repair approval process handling between dealer, importer and Porsche AG

· PRMS warranty ticket processing

· Workshop and Recall Campaign Management to ensure fast completion of campaigns

· Warranty Extension process control

· Warranty reporting

· Conduct regular dealer audits to ensure adherence to Porsche standards and guidelines

· Participating in overseas and in-house technical and none technical training courses

· Conducting in-house warranty training courses

· Ensuring tidiness and cleanliness of working area

· Ensuring adherence to companies processes and policies

· Supporting other operational areas and departments if required.

· Other ad hoc assignments and projects