Work location: Ha Nam , Ha Noi
Salary:
Industry: Freight / Logistics / Warehouse , Import / Export
Deadline to apply:
Level: Experienced (Non - Manager)
Specific Accountabilities:
Work with vendors, customers, ODMs and internal Schenker teams to achieve customer’s expected service level.
1. Contract management:
· Prepare and update all PVMI mandatory Documents: warehousing and logistics agreement templates, shipping guideline, customer/supplier training slides.
· Control contract and Legal documents in Bonded Warehouse. Monitor the validity of contract and work with contract management team for renewal on time.
· To monitor, analysis and share the status of supplier’s shipment, warehouse activities to related stakeholders.
2. Customer services:
· Ensure all commercial and contractual activities are captured and process within DBS is executed in a compliant manner.
· Work with Schenker regional supplier on-boarding team to carry out on-board training, handle pilot shipment and ensure to handover to operation team after pilot with smooth process.
· Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
· Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
· Other customer service related tasks may be required by line manager.
3. Billing:
· Verify vendor’s monthly billing data
· Make billing to customer/supplier and follow up to ensure on time payment
Note: The company arranges shuttle-bus transportation service for employees from Ha Noi to Ha Nam and vice versa.
· University Degree upwards
· Minimum 3-year experience in Logistics, Supply Chain Management, import - export or procurement, preferably with a 3PL or Distributor
. Working experience in Bonded warehouse is an advantage
. Good spoken and written English, ability to communicate in Chinese (listening and speaking) is an advantage
· Experienced in making billing, managing contracts with customer/vendors
. Well-versed with MS office applications
. Good understanding of warehouse processes, WMS, SAP
· Able to analyze data and prepare presentations
· Good communication and presentation skill
· Able to work in a team and under time pressure
Number of employees: 1000 - 2000