HR Operations Specialist

MISSION:

HR Operations Specialist plays a role in ensuring the smooth and efficient functioning of daily HR processes and operations in the group of stores (5+ stores). This role supports the employee lifecycle, ensures compliance with labor laws and company policies.

RESPONSIBILITIES:

Process Management and Efficiency:

- Managing and updating employee records in the HRIS (CNEXT & SAP). This includes data entry, data accuracy, troubleshooting, and leveraging the system to ensure timely and accurate processing of employee data (onboarding, transfers, promotions, terminations)

- Identifying inefficiencies in current HR workflows and implementing improvements to make them more efficient, accurate, and user-friendly.

- Communicating policy updates to employees and managers in time related to their benefits (PIT, SHUI, Health Insuarnce,…)

Employee Lifecycle Support:

- Coordinating with Store Manager for new hire onboarding including tracking employees’ personal documents, setting up system access, and CNEXT training.

- Coordinate with payroll team to ensure accurate and timely salary processing. Support employee benefits enrollment, claims, and inquiries such as leave management (e.g., request creating, changes, terminations, tracking time off…).

- Assisting with performance review processes, documentation, and tracking.

- Managing the offboarding process for departing employees, including exit interviews, final pay, and system access deactivation.

Compliance and Reporting:

- Ensure compliance with labor laws, regulations and company policies as required by governmental authorities to minimize legal risks. Stay up to date with ever-changing legal requirements.

- Preparing and generating regular HR reports and metrics (e.g., on headcount, turnover, cost of HR) to support strategic decision-making and identify areas for improvement.

- Conducting regular audits of HR data and processes to ensure accuracy and compliance.

Supporting HR Projects:

- Supporting various HR projects such as implementing new HR technologies, developing training programs, or improving employee engagement.

- Collaborating with other HR teams (e.g., Talent Acquisition, Training, Internal Communication, HRSS, HRIS…) and other cross-functional teams (Finance, Legal, IT…) to support the business goals.

Other tasks as required by Management.

• Bachelor’s degree in Human Resources, Business Administration/ English or other related majors
• At least 2 year experience in Human Resource in Retail/ FMCG…
• Experience in HR Operations/ HR systems/ platforms (SAP, SucessFactors,…).
• Good verbal and written communication in Vietnamese and English
• Ability to coordinate with all related functions to deliver timely and effective solutions to the business unit/ stores.
• Good interpersonal and communication skills.
• High level of confidentiality and integrity.
• Well-organizational and problem solving skills.
• Ability to work independently and as part of a team in a fast-paced and flexible environment

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent