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Home Appliance Service Manager

Mô tả công việc

Position: Home Appliance Service Manager - Consumer Electronic

Job Code: 23323

Responsibility

- Report to Department Manager- Home Appliance Service Manager in charges and ensures smooth operation of the technical team (8 – 10 members) which covering after sales service activities for home appliances include air conditioner, refrigerator, electric fan and so on in Southern territory of Vietnam.- Job Responsibilities:

  • In charge for technical management of after sales service for home appliance products
  • Make sure after sales service activity does its best to meet customer needs by troubleshooting problems, solving customer complaints, giving helpful technical support to authorized service centers.
  • Co-operate with other sections to setup and maintain authorized service network.
  • Oversee the smooth functions relating regular technical training for authorized service center as well as dealers.
  • Provide training and guidance to team members in order to achieve targets towards department objectives.
  • Verify service jobs reported from partners.
  • Regular review of work flow and propose improvement of in charged operation.
  • Reporting monthly about service quality and customer satisfaction.
  • Other duties as assigned.

- Working Time: 8:00-17:00(Monday - Friday)

- Monthly Salary: 1,200–1,500USD

Yêu cầu công việc

  • Qualification/Certificate: Bachelor degree in related Engineering
  • Language Skills: English – Business level
  • Working experience in troubleshooting of home appliance refrigeration systems.
  • Minimum 5 years of relevant experience in handling customers, authorized service center, including 3 years in managing a team.
  • Proficiency in MS office
  • Experience in ISO 9000 system implement.
  • Strong leadership, analytical and problem solving skills.
  • Good interpersonal and communication skills with emphasis on understanding customers.

Phúc lợi

Du Lịch, Chăm sóc sức khỏe, Đào tạo