Helpdesk Associate

a. Implement solutions to effectively resolve customer service’s problems
b. Deliver and communicate solution to related parties as soon as possible
c. Escalate issues to NOC and related parties

Get to know our Team:

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Get to know the Role:

-Guide our drivers and passengers in using our products

-Manage service enquiries and disputes arising from our drivers and passengers

-Provide excellent customer service to our customer base

-Maintain good relationships and community building efforts with drivers and passengers




The day-to-day activities:

-Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner

-Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor

-Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

-Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.




The must haves:

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