Head of Service SRE

Get to know our Team:

When you're an engineer at Grab, you are part of the heart and soul of the company. Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily basis. Our team is empowered by creating amazing services and tools that serve millions of passengers, driving partners, and fellow grabbers.

Team description:

We are looking for a Site Reliability Engineering Manager that will take system operations systems and processes at Grab to the next level. Are you a person who is excited about running large-scale, state-of-the-art, highly geographically distributed systems? Are you passionate about operational excellence and achieving the industry highest availability numbers? Are you interested in taking the biggest distributed system in SEA and making even bigger and better? Then come and talk to us.

The Site Reliability Engineering team at Grab is a part of the engineering scale family, and works across all backend, web and mobile teams at Grab, delivering top-notch automation systems, tooling and best practices for enabling and supporting all engineering teams at Grab to achieve the highest standards of operational excellence.

We utilize industry-leading technologies like GoLang, Kubernetes, Spinnaker, Terraform, ELK and target five nines availability, so there is always room to learn and to mentor.

Job role - What you’ll do:

• Lead our growing team of Site Reliability Engineers and managers in improving the reliability of all Grab products and services;

• Manage, monitor, maintain and grow systems and infrastructure to ensure the highest levels of performance and availability (for multi-million MAU);

• Define and implement our reliability strategy to meet the highest standards of customer expectations and contractual requirements;

• Drive the technical decisions for Grab's infrastructure with a focus on reliability;

• Establish processes and systems to ensure that engineering teams have everything they need to be successful in their journey of creating highly available service

• Be at the center of the transformation of our engineering culture.

The must haves:

• Incredible passion for operational excellence with a laser-like focus on customers

• 7+ years of system operations management experience, preferably in large-scale distributed systems

• Experience managing large, geographically distributed teams

• A degree in computer science, software engineering, information technology or have a similar experience.

• Demonstrated ability to drive best practices across large organizations and design operational systems

• Proven team leadership, interpersonal skills, and ability to get things done

• Ability to clearly communicate high-level strategy and technical details effectively across disciplines, locations, and organizations, including to senior leadership.

• Ability to act as an advisor, coach, mentor, and partner all at the same time.

• Strong bias for action; ability to juggle multiple priorities and build a sense of urgency in a dynamic environment.

• Able to attract, develop, and keep high-quality multi-disciplinary teams

Experience:

We welcome candidates across all experience levels. Roles will be tailored accordingly