Head of Operations, Vietnam

Get to know our Team:

At Grab, you are part of the heart and soul of the company. Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily basis. Our team is empowered by creating amazing services and tools that serve millions of passengers, driving partners, and fellow grabbers.

Get to know the Role:

- Manage reconciliation and settlement activities for our payment platform, covering bank account/card, e-wallet and merchant card payment, including:

• Manage the reconciliation and settlement with banks, for bank account/card payment (ATM/Visa/Mastercard/JCB) and e-wallet cash-in/cash-out.
• Manage payment reconciliation and settlement with merchants.
• Manage fees reconciliation and settlement with banks and merchants.

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- Manage e-wallet operations, including custodian accounts management.

- Lead operational process improvement and product development:

• Lead the development and improvement of operational processes and tools
• Work with development team and partner banks to ensure our products comply with regulatory requirements and adhere to industry best practices.

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- Manage regulatory reporting and operational compliance.

- Lead risk management activities for payment platform, including:

• Establish policies and operational procedures to actively control risks.
• Work with development teams to build and utilize payment risk tools.
• Manage transaction monitoring and authorization.
• Manage handling of suspicious transactions.
• Lead data analysis to continuously improve risk management controls.

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- Manage customer service team and activities.

Job Requirements

- University or higher degree in Finance - Banking, Accounting, or equivalent.
- At least 3 years of experience as team/department leader (preferably higher) for payment, card or e-banking operations, in banks or e-payment firms.
- Solid knowledge of bank card operations, electronic payment operations, preferably including compliance and risk issues.
- Team management skills.