Work location: Oversea
Salary:
Industry: Administrative / Clerical
Get to know the Team:
The In-Country Training and Quality Control (TQC) Manager will be responsible and accountable for ensuring that local Training and Quality initiatives are driven based on the outlined Grab Bike TQC Regional guidelines where they will oversee and improve TQC projects, process implementation, people management, work stream completion, and output quality checking.
Key Responsibilities & day-to-day activities:
Training:
Responsible for the training progress, training quality and quality of GB drivers after training
Organize training courses/offlines, training guides directly using the App and Customer service standards for GB Team.
Conduct evaluation/inspection service capability of the driver team after training and periodic
Search and organize professional training courses for drivers and departments
Organizing mutual evaluation in order to improve service quality Individual / department
Develop a system to certify and driver upgrades
Quality Control:
Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
Monitor, report, and recommend on driver quality and compliance/improvement.
Participate in planning and auditing, controlling the full cycle of drivers’ quality and performance.
Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality standard
Document quality assessments and feedback.
Internal and external reporting as needed
The Must Haves:
Grab Vietnam
