Head of Country Operations, Grab for Business

Get to know our Team:

Dynamic team who provide you the environment to grow and better career.

Get to know the Role:

Grab for Business is the B2B team within Grab that helps to digitise businesses by simplifying business transportation and related services for companies across Southeast Asia. We actively engage with a wide network of companies across the region and want to ensure that client success is paramount in our organisation. To this end, we are looking for a strong Head - Country Ops & Market Development in our Grab for Business Indonesia team to operationally anchor and grow an expanding business.

The day-to-day activities:

Sales Ops | Sales Finance | CRM | GrabGifts

• Sales Ops: Work with the regional GfB Sales Ops team to formalise and implement SOPs | Best practices

• Sales Ops: Ownership of country sales & client success Data - Tracking | Reporting | Updating (Total Rides / GMV / Revenue and other key metrics). Data Analysis and insights (by company / team member / vertical) - to help drive business decisions.

• Sales Finance: Work with the regional GfB Sales Ops team and Country Grab teams to finalise and track quarterly marketing budgets (by city / vertical / use case) based on target projection and country metrics

• Sales Finance: Work with GfB Indonesia and Indonesia FP&A (Financial Planning & Analysis) teams to ensure all marketing spend is accurately tracked / reported in the right accounting sections. Work with country finance teams and GfB Country Lead on P&L management.

• Promo Codes: Ensure all regional SOPs in promo approval, generation and database tracking are adhered to by country sales ops teams. Track promo code usage to analyse efficacy of promo marketing campaigns.

• GrabGifts: Country support for generation / tracking / updating of all GrabGifts related promo codes & purchase amount

Account Ops | Billing Ops

• Anchor the Accounts Ops for the GfB Indonesia team (corporate customer account setup, troubleshooting, account admin, dedicated CE, hotline etc.)

• Proactively support the GfB Indonesia teams for all new & existing customer Billing Admin work (SOPs | Setup | Troubleshooting | Change in PIC & details)

• Ensure a consistent and streamlined Billing Ops process for all prepaid and postpaid clients (Invoicing | Deposit | Top-up | Collections)

• Own the internal and external GfB Indonesia relationships on all stakeholders dealing with Account Ops and Billing Ops (Country Finance / FP&A, financial services firms etc.)

Marketing Promos: GfB country team-in-charge for all promo generation / tracking / reporting, internal systems for code generation and overall guidelines

The must haves:

• Bachelor’s Degree (minimum)

• Minimum of 8-12 years of sales experience, sales ops, sales finance and account ops within a fast-paced and competitive B2B, enterprise or corporate environment. Proven track record in building and driving SOPs and best practices . High level ability to deal with complex data analysis, extract insights, increase the operational efficiency of the business and solve for all roadblocks operationally (Ops and Finance related)

• Strong interpersonal skills with an ability to effectively network with all internal and external stakeholders.

• Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.

• Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.

• Proficiency in customer experience tools (CRM tools, reporting dashboards)

• Experience in working on P&L, Sales finance and Accounts Ops

• Experience with data analysis (MS Office, Google Docs / Sheets / Slides)

• Team Management: People management skills with the ability to visualise the impact of their team’s jobs on the business. Needs to be a motivating and coaching presence to the team.