Get to know our Team:
We are looking for Hawker Hub Supervisors to organize the daily operations at a cluster of Hawker Hubs. Responsibilities also include scheduling shifts for staff, monitoring daily sales and inventory movement, ordering of supplies.
The ideal candidate should be able to set a high standard and good example for all staff with regard to cleanliness, hygiene, punctuality, attendance and an excessive customer service attitude. He should work hard to ensure these standards are maintained at all times and carry out any other duties within the scope, spirit and purpose of the post as reasonably requested.
To be successful in this role you should have work experience with various roles in cafes or restaurants. Ultimately, you will help to increase profitability, boost customer engagement and turn Hawker Picks into a GrabFood Merchant of choice.
You should be available to work during opening hours, including weekends and holidays.
The day-to-day activities:
- Reporting to the Hawker Hub Ops Manager and his team
- provide proactive, prompt and regular reports, feedback and suggestions on all Hawker Hub operations (such as operational process improvement and efficiency, sales and growth strategies)
- Manage day-to-day operations of the Hawker Hubs in a cluster
- coordinate staff and ensure they perform their duties with diligence, coaching them where standards have fallen short of expectations
- coordinate with Hawker Ops and Driver Ops teams to proactively ensure the smooth running of the Hawker Hubs
- maintain effective stock control, storage and rotation to minimise wastage
- conduct weekly inventory checks and coordinate with vendors and order supplies, as needed
- monitor and manage all maintenance issues at the Hawker Hubs
- advise staff on the best ways to resolve issues with customers and deliver excellent customer service
- nurture friendly relationships with customers to increase loyalty and boost our reputation
- update GrabFood Merchant app with new menu items, as needed
- Onboard and train new staff:
- food handling and hygiene
- cleaning and sanitising
- Maintaining high standards of compliance to SOPs and relevant legislation to ensure Food Safety Standards (ISO 22000):
- ensure adherence to Hawker Hub safety to prevent cross-contamination and prevent breach of privileged trade/business information
- daily sales and inventory movement
- daily temperature logs
- ensure high standards of cleanliness and
- sanitary of all areas of the Hawker Hubs
The must haves:
- Work experience as a restaurant/cafe supervisor, manager or barista
- Availability to work within opening hours (including weekends and public holidays)
- Confident communicator with the ability to manage and motivate a team and remain calm under pressure
- Exceedingly high level of Customer service attitude
- Takes initiative and do more than is required without having to be told
- Have a “team member” mindset as opposed to “just an employee” mindset
- Competent IT, numeracy and literacy skills
- Entrepreneurial, able to spot issues and opportunities quickly
- Self-motivated and effective in time management
- Work within all Grab policies and procedures, in particular health and safety (maintain Food Safety Certification ISO 22000), equal opportunities, confidentiality and data protection.
- Additional certification (e.g. in Diploma in Business Administration or Hospitality or WSQ Certificate in Food Hygiene) is a plus
