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[Hard Rock Cafe] Giám sát nhà hàng

Công Ty CP Việt Thái Quốc Tế
Updated: 02/05/2019

Employment Information

Benefits

Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Allowances, Uniform

Job requirement

  • Communicate the message set forth by the Operations team.
  • Continuously provide employees with verbal recognition, direction, and support.
  • Communicate with employees to keep them informed of Cafe, Regional, and Corporate procedures.
  • Supervise and coordinate activities of various work groups.
  • Communicate with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
  • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
  • Monitor employees to ensure performance expectations are met and immediately inform management of employees who fail to meet standards.
  • Ensure employees adhere to the safety, sanitation and security procedures.
  • Listen to feedback from guests, employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe performance.
  • Be present, on the floor during the entire shift to assist FOH staff with any questions (comps, voids, discounts, etc.) or to provide a helping hand.
  • Monitor Expo Line and ticket times and be prepared to assist Expo when necessary.
  • Visit every table to gauge the guest experience and resolve any issues on the spot.
  • Observe employees while they greet, suggestively sell, ring up sales, etc. to ensure adherence to policy and a positive guest experience.
  • Work with the Operations Managers to execute all events.
  • Participate in sound check meetings to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc.
  • Ensure that staff following proper procedures to ensure profitability.
  • Communicate with MOD any safety or equipment issues immediately.
  • Communicate with other Managers to ensure that assigned FOH duties (i.e. cleaning) were completed.

Company Overview

Công Ty CP Việt Thái Quốc Tế

https://vticareers.talentnetwork.vn Number of employees: 2400

Tập Đoàn Việt Thái Quốc Tế®   (VTI) cung cấp một môi trường làm việc năng động và đầy thử thách song song với các cơ hội lớn để có... View more

[Hard Rock Cafe] Giám sát nhà hàng

Công Ty CP Việt Thái Quốc Tế