HA NOI - Operations Manager - BO (Fashion Retail Luxury)

ROLES:

In the capacity of Operations Manager, you are responsible for ensuring seamless and efficient day-to-day store operations. Your primary emphasis will be on streamlining processes, enhancing productivity and delivering outstanding luxury customer experiences across all DAFC stores at assigned locations.

RESPONSIBILITIES:

1. Operational support

o Ensure stores are equipped with the necessary tools to maintain luxury ambiance standards (e.g., lighting, scent, refreshments, store cleanliness etc.).

o Conduct daily store visits using the Operations Checklist to uphold key luxury retail standards, including store ambiance, staff grooming, customer greeting, and proactive product engagement.

o Collaborate with the Retail Operations team to take ownership of delivering exceptional in-store service, targeting an average rating of 4 stars or above.

2. Inventory management

Meet accuracy and shrink goals across stores

Management, facilitate and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits

Process necessary action to ensure inventory accuracy

Manage stock damages in a timeline manner.

3. Loss prevention

Control all areas of risk management, physical security, store cash controls, inter-store communication and loss prevention audits

Liaison with security company for scheduling, training and management of guards

4. Store SOP and Compliance

Lead store operation policy and process to ensure smooth and efficient operations

Audit SOP execution compliance across stores and provide necessary training to Retail team to ensure high compliance following company standards

5. Store facility and Maintenance

Manage and maintain the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furniture or other related items to facility

Oversee maintenance on all lighting and electrical system as required

Ensure clean and neat organization of all back of house areas, stock rooms, maintenance rooms, alternations, rest rooms and hold areas in accordance with company standards

6. Equipment and Store supply management

Manage and maintain all store equipment inclusive of office equipment, computers, phones, registers, alternations, music, POS tickets etc..

Ensure proper order on packaging material, stationary, CRM materials etc..

Maintain depth and accurate records of repair in partnership with After Sales service team

7. Operations cost ownership

Work with Retail Manager to align Store Operations costs for assigned store locations

Manage store operations expense within approved budget

Constantly review operational expenses and find solutions for cost saving without compromising high quality standards of luxury operations

8. Cross-functional collaboration

Closely collaborate with cross-functional teams to build a seamless operational excellence

Closely partner with Retail Managers and store team to define and execute plans to elevate operational excellence in the stores thereby providing seamless customer experiences

Champion key operation projects that require strong collaborations with cross-functional teams

9. Operations Team development

Set Store Operations objectives, key performance matrix to support business objectives

Provide learning and development opportunities, performance management for team members

Build a highly efficient Operations team with strong collaborative spirits with cross-functional teams

10. Stakeholders management

Represent DAFC in working with some key stakeholder (including landlords and tenants) as assigned by line manager

Others: follow other requests and assignments from Line Manager based on business needs