Guest Relations Manager - Night

Act as manager on duty on behalf of the hotel Senior Management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during night shift.

Direct and oversee all hotel operations during the night shift to ensure guests and employees’ safety.

Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

Prepare reports; maintain required records and files.

Brief all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Check arrivals, departures and any special requests and carry out accordingly, meet & greet the guests upon arrival and ensure escort guests to the room.

Maintain a close relationship with other departments and their leaders to promote feedback, cross training, and efficient operations.

Hotel walk through with security whenever necessary. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Hotel Manager.

Ensure all fire-life-safety procedures are followed

Perform night audit duties

Make sure you and the team are kept up to date new policies and procedures and training.

Perform other duties assigned by your manager.

Two – four years’ experience working required.

One year management experience required.

One-year department experience preferred.

Bachelor’s degree is required, or Higher Education is preferred.

Microsoft Office knowledge required.

Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.

Professional appearance and grooming are required.

Exceptional and professional communication skills, both oral and written.

Organized, can multi-task, superior problem-solving skills, and detail oriented.

Proven record in maintaining unfailing, high quality service levels in luxury hotel.

Experience in training and empowering employees who are also held responsible and given consistent feedback.

Able to foster the relationship with peers and assure teamwork is the prevailing way to do business.